Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain types of goods are exempt from being returned, including opened software and digital products. If you are unsure whether your item is eligible, please contact us for clarification.
Return Request Process
To initiate a return, you must contact us by emailing [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 30 days may not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you would like to exchange an item for a different product, please return the original item as outlined above and place a new order for the desired item. This ensures that you receive the correct product in a timely manner.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item and its packaging to assess the situation. If the item is confirmed to be damaged or defective, we will provide you with a replacement or a full refund, including any shipping costs incurred.
Contact Information
If you have any questions about this Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Thank you for shopping with us at neotericgoodsstore.com.